Novotel Bangkok Suvarnabhumi Airport (Bangkok, Thailand)

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Novotel Bangkok Suvarnabhumi Airport (Bangkok, Thailand)

4 Case Rating


Location

Located about 5 minutes walk from BKK airport- the closest hotel. They do provide a 24 hour frequent transfer buses for those with heavy luggage from arrivals area directly outside- though easy to walk thru a car park if you just have small bags. Other than airport facilities and connections to Bangkok city via Air link there is little else to see in area. It is very convenient for in between flights.

Room

The room is very spacious at the Novotel, more so than some other airport Novotels in the region such as TPE airport. However it lacks in the innovative fell that Novotel are consistent with. They tried a traditional more Thai style but it looks tired. However a large king size bed is offered that is fairly comfortable. Offering bed side tables ether side, with two kinds of lamps- one that can be moved to side to say read. One side offers a phone and a touch pad control unit- but quite old looking. However it is convenient because you control the lights and the AC unit. Plugs wise are against the wall. The room offers a simple side wooden desk with upright armchair with the table offering a lamp, WIFI box and telephone. There is a side table that has offers two complimentary Novotel branded water and a kettle with some teas and coffee.
A TV faces the bed but did not turn it on as was very tired. Below though was a mini bar with chocolates and drinks in the large cupboard unit.
There is a wardrobe on the side that has a large laptop size safe, slippers and robe.
The bathroom offers a marble finish with a large window to main bedroom but with pull down blinds. There is also a shower cubicle and amenities are in house Novotel shower gel and shampoo- but no body lotion. Dental kit though is offered.
The room also had large windows that faced the Thai garden court yard below and back drop of airport main entrance. Overall the room is ok for a transfer but rather dull for Novotel- felt more like an American Hampton suites type hotel. Saying that the room is soundproof and black out drapes for restful sleep close to this very busy airport.

Facilities

The hotel offers free WIFI secure with your name and password. There is an impressive looking lobby where majority of catering facilities are.
These include the following: A restaurant called ‘The Square” that offers a buffet breakfast that opens at 3am- obviously for the many air crew that stay here for the earliest flights. The buffet itself did have some nice breads and did reflect that standard one expects of Novotel with some hot and cold foods, Asian and western variety. No staff asked me for voucher or actually much presence of any staff at 430am, some tables remained dirty because of this. It felt I could easily just have walked in without being a guest because despite vouchers issued, staff are not interested. Other catering facilities include ‘Kinsen’ Japanese restaurant, “Le Gourmet” a barbecue restaurant, “Golden Village” a dim sum Cantonese restaurant & ‘Sala Thai” a Thai Restaurant. They all vary in times other than the 24 hour buffet restaurant. There is also a Atrium Terrace bar. I only experienced the breakfast buffet.
Leisure facilities include a SPA, an outdoor pool that actually is quite nice with waterfall display and traditional Thai hut with pool bar at end- good size for laps. There is also a gym of good size and some adequate equipment. There is also as mentioned, a traditional Thai Garden to sort of walk around.

Staff

Staff at this hotel were weak- at least the only enthusiastic staff were painters in corridors whom said good morning. The staff at reception have an over worked, tired, lack of enthusiasm robotic approach to service without the Thai smile. To be fair they are checking people in constantly from air crew to normal guests. I had a booking for two days and left after a day due to wanting to stay in city, staff seemed a bit put out why I was leaving.
Overall the hotel is very convieniant to the airport and does offer a 24 hour check-in check out policy, though doubt anyone stays here for that time. However it is a good policy but when compared to hotels even in the city of a 5 star level – this 4 star Novotel is way over priced and in all honesty it is cheaper to book 2 nights at most hotels in city of the same level if not better. The air link is convenient so if you do have more than 20 hours there is no real need to be here unless you have lots of bags etc.



999 Suvarnabhumi Airport Hotel,Moo 1 Nongprue Bang Phli, Samut Prakan 10540, Thailand


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0 77 100 1
77.5%
Average Rating

The Verdict Is...

Perfect for early flights at BKK airport and hotel offers 24 hour check in/out policy but you do pay for it. Saying that Staff look as tired as room and lack enthusiasm but nice facilities offered.

  • Location
    100%
  • Room
    75%
  • Facilities
    85%
  • Staff
    50%
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