Aerotel Airport Transit Hotel Terminal 1 (Changi Airport, Singapore)

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Aerotel Airport Transit Hotel Terminal 1 (Changi Airport, Singapore)

4 Case Rating


Location

Located on first floor in terminal 1 upstairs. It is near transfer area D. Quite easy to find due to good signage as its in the worlds best airport – everything and anything you need is at this airport but for longer transits this is a reasonably priced transit hotel to get some rest.

Room

The room was spotlessly clean, modern & functional. Wooden floor and fabric walls in light & brown colours with dim-able spot lighting creating a relaxing ambiance.

Two single sized comfortable beds  were offered with a table in between containting easily assessible international plug sockets. In addition flexible spotlights are conveniently placed on each bed corner, great for reading. The room also included an arm chair, small side table & large desk with 3 pin plug socket plus a telephone. Perfect for both the business traveller that needs to get on with some work & can’t sleep and those that just need rest.

Directly facing the beds and above the desk is a very clear LG new flat screen TV.  Such channels  offered include  BBC, RT, BHK, CCTV, CNBC, history, HBO, Nat Geo, carton , sports & movie channels. Asian channels as well.
A Luggage rack and open wardrobe is also presented next to the TV with a few coat hangers.
There are no windows in my particular room, just wooden shutters.  Temperature was good as  personal digital touch screen A/C is offered.
The bathroom was very new & clean with a large shower cubicle.  Overhead rain shower & separate detachable shower head that included amenities of  fixed wall unbranded bottle of combined shampoo & shower gel. However opening a drawer near the sink included a full convenient set of items such as hotel branded dental kits, comb, shower cap & vanity box. Plus two sets of slippers. The towels were thick of decent standard and easily accessible hair dryer close to the large mirror.

In terms of noise, unfortunately some work was being carried out at the airport during my stay. Staff did explain this at check-in but it was very noisy in the middle of the night so bad that I could hear drilling through the walls. Despite the warning I think the hotel should of considered offering guests some ear plugs, which of little cost during this inconvenient period.

Facilities

WIFI is free upon registration of your passport or phone for 2 devices or more – worked fast but it is the same as the standard  free WIFI available airport code.

The main highlight of the Aerotel is the swimming pool,  this is the only airport in the world to offer a swimming pool as non guest can also use  this facility at a cost of SQ$17 for 3 hours. The pool is of medium size, which is great for a dip in this humid city but maybe not suitable for laps. There is also a jacuzzi next to it but plenty of sun loungers. The deck does offer a nice view of  the airport apron and runway. This is also the only hotel catering facility is which is the pool bar offering light meals and cocktails.

Other leisure facilities include a small gym, mostly cardio equipment and a library room is also for guests.

Staff

Check-in staff were unfortunately the weakness at this hotel. At check-in, they failed to explain the pool to me or any details only that I have 6 hours within the pre-paid agreed rate. However I decided to stay an extra hour with increased rate confirmed to me. However at check-out a different staff member tried to charge me two more hours for no reason. I found this staff member whom claims was the manager to be quite rude as I hadn’t gone over my time but he simply argued that previous staff member told him to charge me for 2 hours for no apparent reason. In the end I had to argue to get this resolved but it was not pleasant lasting impression.

Overall the room was comfortable of reasonable value but  was spoilt unfortunately the airport middle of the night building work, though this was explained as a warning. The hotel should consider  offering ear plugs. Customer service is also evasive.



Singapore Changi Airport, Singapore 819642


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0 68 100 1
68.75%
Average Rating

The Verdict Is...

Nice room and decent rate with famous outdoor pool, but staff could be more coherent.

  • Location
    100%
  • Room
    80%
  • Facilities
    70%
  • Staff
    25%
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